return & exchange
If you are not completely satisfied with your purchase you may exchange an eligible item for a different item, excluding the original shipping charges and taxes, within 3 days of the shipment received date, provided you follow the proper return procedure and eligibility guidelines as described on our website. Exchanges are processed within 5 business days of receipt. Exchange shipping charges cannot be refunded.
All hair has undergone a quality assurance process to ensure it is free of imperfections. But, if you receive an item that is damaged, defective, or materially different please call customer service within 3 days of receipt date we will gladly exchange it and begin the exchange process.
We will not exchange any item(s) that have been used.
WE WILL NOT EXCHANGE ANY UNRAVELLED BUNDLES.
*Her Hair Company has the right to refuse the return/exchange of any item(s) based on the following reasons:
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The merchandise must be returned/exchanged in its original state. We will not accept any hair pieces that have been worn or used, have loosened curls, have visible tangles, have visible hair products, have been bleached, or colored, chemically processed, emits odors, the wefts have been cut into pieces, or hair length or volume is trimmed by cutting.
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The merchandise is damaged.
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Pieces of the product are missing.
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It is past the acceptable 3 days.
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Original tags and packing are missing or damaged.
payment terms
"ALL SALES ARE FINAL!!!!!!!"
All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card/debit card will be charged.
We have zero tolerance for credit card fraud and/or theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, your order will be placed under our Fraud Verification Process to verify the validity of your credit card or PayPal account, before your shipment is released. If this is necessary, then this may delay the shipping of your order.
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***ONCE PAYMENT IS MADE THERE ARE NO CANCELLATIONS***
LOST SHIPMENTS
If you have tracked your package via UPS.com or USPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately.
UPS/USPS will need to be contacted right away and initiate a trace/investigation for your package. This investigation can take up to 5-7 business days. It is never guaranteed that the carrier will be able to locate/retrieve your package.