FAQ
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?"
We have a standard 7-14 business processing time prior to the shipment of all orders.
This processing timeframe is subject to change due to sales or holidays.
Please review our shipping methods to receive an estimated timeframe of received your package. ******NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS******
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" Xtresses "
is the top choice for Raw indian hair.
The hair strands that we offer have all been carefully selected to ensure that you get nothing but the highest quality Raw Melanesian hair. We only use 100% natural human hair and have gone through great lengths to ensure that these bundles have not undergone any chemical processing such as perming, dyeing, coloring or bleaching. This ensures the cuticles stay intact so that the hair looks natural and remains healthy, lustful, and tangle-free for your best hair extensions.
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"CAN I COLOR MY NEW HAIR?"
Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Though, our raw hair extensions can handle a coloring process very well, please be cautious. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button.
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"SHEDDING?"
No hair is absolutely perfect EXCEPT OURS!!!
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"WHAT DOES CO-WASH MEAN?"
Co-washing simply means conditioner washing. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash once a week with moisturizing conditioner to ensure your hair gets the nutrients and moisture it needs. When you first receive your extensions it is important to co-wash the hair as it has been through Xtresses employee hands, manufacturers’ hands, packaging, etc. Shampooing the hair can strip the hair entirely too much. Always use WARM water, as hot water will overexpose the cuticle of the hair.
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"CAN THE HAIR BE STRAIGHTENED OR CURLED?"
Your new raw hair extensions can be treated as if it is your own hair. You are able to use a thermal (hot) tool to straighten, curl, crimp, etc. Keep in mind the hair does not have all the nutrients that a strand growing from your scalp will. Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protecting product, always co-wash your hair, and protect it during sleep hours.
